6.26.2009

A buyer claims "received wrong item" to sellers

A true story and BEWARE a cheater...

I recently dealing with this Etsy seller named "g----rose"

She purchased a "Grape Bracelet" from me on 15/6 and paid immediately. I left her positive feedback the same day as usual and sent her the bracelet asap.

23/6, she left me a negative feedback :(

24/6, she convo me she wants to see the grape bracelet at her mailbox asap....bahbahbah,, seem a normal anger person.

*** I were confused and *I were trying so hard to remember something, Ok I remembered I made a new purple bracelet and I didn't have many orders, I shouldn't have mixed up with others buyers. And the colors she claimed were black leather with red cord, which i have never done.***

Same date, I convo her to describe a little more of the situation, I want to clarify the issue before I made another one. (because i still couldn't believe this happen)

25/6, she didn't reply me, then I sent her convo and also email to ask her nicely to take photos for me, I want to see the item.

26/6, she replied, she has no camera and she is computer illiterate. She didn't know how to use printer or mobile.....she is from 50's and..so on..

Same day, I pondered the whole morning and checked her feedback from sellers and also what she left to other buyers. I decided to make her a new one as I trusted her words, just in case I really made this mistake. I sent her the new bracelet with registered mail so we can track the item. Still, no one know but her, if the first item was wrong or not......althougt she emphasized every time she will return that wrong item to me asap she received the new one.

Same day, I received a convo from other seller, asked me about her (g-----rose), this seller is also dealing with her as she claims she received "a wrong item" and the buyer wonders if I can help to describe this buyer. At that moment, I felt *DING* OMG! I am probably being deceived. That was a scam..............................

Since I can not say anything in the EST thread, but I must tell this awful experience to warn my dear friends. I took this lesson but I won't be silent and just succumbed the injustice/erroneousness . I reported to admin but they didn't reply me yet. I will see how is this story goes, I wonder what she will tell me that she failed to return the item to me.


Still there is possibility maybe I made the mistake until I see the first item...

27/6 confirmed from one of the sellers she had similar experience of dealing with g-----rose, this time she claims she hadn't received the item and need refund. G-----rose keep insulting her and demanding with tantrum. However, she able to get help from Etsy in time and canceled the sale before g----rose left negative feedback.

same day, I received a email from a third seller who had trade with her. This seller had to refund the money whether g----rose received the item or not. She claimed item had never arrived.

28/6 I received a forth seller convo, she told me this buyer is tricky and she was luckily didn't received neg. feedback in the end.

30/6 I received replied from Etsy evenutally, they explained clearly how is the feedback work for both sellers & buyers, in my case they cannot remove the neg. feedback and encourage me to use the "Kiss & Make up" system.

1/7 As I already sent her again a new bracelet last Monday with registered mail, I used the system "Kiss and make up". At last, she left me back a positive feedback and said she will return the wrong item tomorrow. It doesn't mean I just let her get away, however frankly, the feedback is the most important thing for me/ my shop. I will still tell this story to as many sellers I know of, I hope we can learn from our experiences and learn together. I have the faith of "Cause and Effect", what a person act, speak and think of anything good or bad will in the end be accumulated and in return to one's life.

Until now, I learned from this lesson is
1) never leaf feedback right away although we received quick payment from buyers.
2) prepare envelope with receiver's address before wrapping the item with beautiful paper, so I can double check item & address to prevent not selling to wrong person or item.


To be continue.............

18 comments:

Dawn of LaTouchables said...

This is a serious issue. I'm sorry it happened to you--it is just awful...unbelieveable! Thank you for sharing the experience with us!

ayca said...

I am sorry hearing this dear:(
this is so unfair, we create and support each other for sales many days and nights and people just care themselves
thanks for warning dear nice lesson to all of us

karuski said...

Oh no, this is terrible. Can't believe how rude some people can be. Take care Amanda!

-minna

Star of the East said...

This is so bad :(
Never ever, send a replacement before you have the other package back, and never leave feedback without recieving feedback, those are two things I've learned during 2 years on Etsy, and will avoid alot of problems. Unfortunatly we often have to learn it the hard way :(
*HUGS*

ana carina said...

You should report this ASAP to etsy admin! What a horrible thing to happen, this is stealing!!

Amanda Yu said...

Yes, a real lesson that I learn to leave feedback seriously (as Etsy policies mentioned) right, I wrote two letters to admin and waiting for their reply.

Thanks girls for all your love!

La Pomme said...

Good luck with getting this all figured out, Amanda. It sounds so awful!

P.S. And Star's advice is very sound.

Martice said...

OWh how auwful! Maybe you can report it and they will take away the comment? I hope you can resolve this :(

Jill (ajillionpieces) said...

I'm sorry to hear about your troubles. Situations like this are my worst nightmare and I'm sorry it has happened to you. (;_;) Hopefully it will be straightened out for you soon!

LeelaBijou said...

Best wishes dear! You don´t deserve this :(

Baroness Bijoutery said...

I am sorry to hear you have had this problem...We all have to be so careful about scam artists and there are alot of them out there...Just remember there are even more good people out there...

Sigmosaics said...

what an awful situation Amanda. I'm sorry that you have to go through this and i do hope that admin can help in some way and that the customer comes 'clean'.

This is where it is hard to sell on line for the genuine sellers.

Hugs, Kerrin

Laura Trevey said...

that is so horrible!! I am so sorry for you....
This needs to be stopped ~~ report this to Etsy admin right away.

The Little Jewelry Box said...

I am so sorry to hear that~ how awful! Well, your work is just lovely! I saw you on Bright, Bold, & Beautiful! We should exchange links! If you would like to let me know! I would be so happy to! Again, beautiful work!

jealousydesign said...

So sorry this happend to you! Just like star said, you need to wait with the feedback and never send a replacement before you got the first one back. big hugs!

trishiekoh said...

Oh no...that is an awful thing to happen to you.

charkstudios said...

Sorry this has happened to you. Glad you wrote about this as it teaches all us etsy people a lesson. Thanks

Swiedebie said...

Oh wow, that is a horrible experience for u. All the works and correspondences, oh my... Amanda I appreciate you share this with us and now I am alert. Thanks!!!